Refund policy

Return Policy

We want you to love your Oceans Deep candles. Unburned candles may be returned or exchanged within 7 days of delivery. To start a return or exchange, email us with your order number, reason for return, and preferred contact method. Customers are responsible for return shipping costs.

We pack every candle with care, but once your order leaves our studio, we can’t be responsible for damage, loss, or delays caused by USPS, UPS, or other carriers. If your package arrives damaged, please email us within 48 hours of delivery with photos so we can help you file a claim with the carrier.

Because our candles are hand-poured in small batches, we cannot accept returns on used candles.

Our Promise: If we make a mistake with your order, we’ll make it right.