Shipping policy

Shipping Policy

Orders typically ship within 3 to 4 business days after receiving your order. If we anticipate any delays, we will reach out right away. Larger orders may require a little extra time as we carefully package everything to minimize waste and keep your candles safe.

We primarily ship via USPS or UPS using the most cost-effective option. Once your order ships, you will receive tracking details so you can follow your package every step of the way. Expedited processing and shipping are available at checkout for an additional charge, which moves your order to the front of the line and ships via USPS Priority Mail or UPS 3-Day Select, whichever is fastest.

We package every candle with care (and have even tested our packaging by tossing packed boxes from a second story window, with all candles surviving). Still, accidents with the shipping carriers happen. We are not responsible for damages, delays, or lost packages caused by USPS, UPS, or other carriers.

If your order arrives damaged, please email photos to hello@oceansdeepcandle.com within 24 hours of delivery. In some cases, we may be able to help file a claim with the carrier, but resolutions are handled on a case-by-case basis.